faq

For the safety concerns of patrons, NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: sealed packages of any kind, bottles or cans, coolers or containers, outside food or beverage (Exceptions are made for medical reasons and children).

NRG Park Staff   December 19, 2016  

Children two years of age and older will require a ticket to attend most events. Check event specific information for exceptions to this policy.

NRG Park Staff   December 19, 2016  

For more detailed information regarding stadium tours, please visit our Stadium Tours page.

NRG Park Staff   December 19, 2016  

For directions, please visit our Directions page for detailed instructions and a map.

NRG Park Staff   December 19, 2016  

Guests ordering tickets through Ticketmaster Charge-by-Phone may pick up tickets at the will call line located at the box office during box office hours prior to the event. A valid picture I.D. and the credit card used to purchase the tickets will be required before releasing the tickets.

Guests are not permitted to pick up tickets under another name without proper written authorization.

NRG Park Staff   December 19, 2016  

NRG Park offers a wide variety of employment opportunities with great pay and benefits. Please visit our Employment Opportunities page to view positions we currently have available.

NRG Park Staff   December 19, 2016  

A camera policy is determined by each show, and therefore varies from event to event. Small, point and shoot cameras are allowed for Houston Texans and Rodeo Houston events. No audio or video recorders are allowed for any event.

NRG Park Staff   December 19, 2016  

Please visit our Accessibility Guide page to view information on ADA drop-off and pick-up zones.

NRG Park Staff   December 19, 2016  

Depending on what NRG Park facility you will be attending, we offer various seating maps for you to view.

NRG Park Staff   December 19, 2016  

NRG Park is located within the Inner Loop of the southern portion of Interstate Loop 610 between Kirby Street and Fannin Street. For specific driving directions and to print out a driving map, please visit our Driving Directions page.

NRG Park Staff   December 19, 2016  

Please visit our Accessibility Guide page to view information on ADA parking.

NRG Park Staff   December 19, 2016  

Please visit our Box Office page to view where our Ticket Office is located as well as Ticket Office parking and business hours.

NRG Park Staff   December 19, 2016  

NRG Park is committed to guest safety offering various Security Procedures and Checkpoints.

Security Checkpoints: All items allowed into NRG Park facilities are subject to inspection. Bags larger than 11" x 17" and all backpacks will not be allowed. Lockers and storage areas are not available. Purses and diaper bags are subjecy to inspection.

Prohibited Items: For the safety concerns of patrons, NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: video or audio recorders or similar devices, professional camera equipment or lenses over 12” in length, laser pointers, weapons/firearms, air horns/whistles or other noisemakers, sealed packages of any kind, bottles or cans, coolers or containers, fireworks, inflatable objects, outside food or beverage (Exceptions are made for medical reasons and children) No remote controlled vehicles, including cars and unmanned aircraft (drones), are authorized to operate on NRG Park property.

Emergency Evacuation Procedures: NRG Park ensures that all staff is properly trained in all emergency preparedness procedures. Designated team members have the primary duty of assisting and directing ADA guests to specific evacuation locations. First Aid: Certified EMS services are available at all NRG Park events. First Aid stations are located in all facilities.

Disorderly Conduct: NRG Park strives to create enjoyable environments for all guests. Any guest not complying with NRG Park policies or local, state and federal laws is subject to ejection. Your ticket to an event is a revocable license. The ticket bearer must abide by facility and governing regulations. A guest creating a nuisance, disturbance or interruption for other guests shall be warned first to correct behavior. Recurring disorderly conduct shall be cause for ejection from NRG Park.

Bag Policy: Bag policies vary per event. More information on specific events can be found via the event page on our web Calendar, or by emailing guestservices@nrgpark.com. Backpacks and large bags that exceed 11”x17” are not allowed. Necessary diaper bags and medical bags are subject to inspection before entry. All Houston Texans games and NFL contracted events follow the NFL Clear Bag Policy. For more information regarding the Houston Texans NFL Clear Bag Policy, please visit here.

NRG Park Staff   December 19, 2016  

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